Frequently Asked Questions

about digital voice recorders

 

Please note, this faq is not exhaustive and is intended only as a supplement to the recorder user’s manual. If your question is not addressed here or in the user’s manual or you still need help, please contact us.

 

Question: I lost the accessories included with my voice recorder

Answer:

Replacement accessories may be purchased from us. Please contact us.

 

Battery/Power Issues

 

Question: How do I open the battery compartment?

Answer:

·          Looking at the back of the voice recorder, flip it upside down so that the silver battery cover is on top.

·          Hold the lock switch down with your thumb.

·          With your other hand push the silver battery cover ACROSS to the left away from the hinge. The cover should snap open.

 

Question: How do I close the battery compartment?

Answer:

·          Looking at the back of the voice recorder, flip it upside down so that the silver battery cover is on top.

·          Pull the battery cover away from the hinge.

·          With the hinge extended, close the battery cover.

·          Push the battery cover to the right to lock it in the closed position.

 

Question: What are the specifications for the external power adaptor?

Answer:

The recommended power adaptor should be DC 4.5V-6V, 300mA, and Port soze: 3.5 Pi

 

Recording Issues

 

Question: Can I pause while I’m recording?

Answer:

·          SSC recorders do not support this functionality directly.

·          As an alternative it is possible to append new recording to an existing file after you have stopped recording

·          Select the file you would like to append new recording to

·          Press and hold the record button until “APPENd” appears on the LED

·          Release the record button

·          The recorder will start recording from the end of your selected file

 

Question: Can I pause during playback?

Answer:

By pressing the jog dial in as if you were hitting play. This will pause the recording and allow you to resume where you left off.

 

Question: What is VOR recording?

Answer:

·          VOR recording is a setting that allows your recorder to stop recording and go into “standby” mode when the recorder does not detect any sound. It will resume recording when it picks up a sound

·          The recorder cannot distinguish between voices and background noise. It will record background noise even if no one is talking.

·          This setting is usually used when the recorder is directly connected to an external source such as a stereo or telephone

 

Question: What is the recording quality of the  recorders?

Answer:

·          SHQ: 16Kbps and 16Khz (9065su model only)

·          HQ: 13.2Kbps and 11.2Khz

·          SP: 9.6Kbps and 8Khz

·          LP: 4.4 Kbps and 8Khz

 

Question: What is reserve recording? (65 hour recorder only)

Answer:

This mode allows you to schedule a time when you want the recorder to automatically turn on and start recording for a specified period of time.

 

Playback Issues

 

Question: I can’t find a file I recorded. I did not delete it.

Answer:

·          SSC recorders contain 4 folders (A-D) in which you can save your recordings. Look for your file in the other folders

·          Press the “folder/A->B” button on your recorder to switch to the next folder.

·          On the 9033su/9016su, the current folder is displayed in the upper middle part of the LCD

·          On the 9065, the current folder is displayed in the upper left corner of the LCD

 

Question: How do I fast forward/rewind within a file during playback?

Answer:

·          Hold the jog dial to the left during playback to fast forward within a file.

·          Hold the jog dial to the right during playback to rewind within a file.

·          Note: the longer you hold the jog dial, the faster it will fast forward/rewind. This enables you to search within large recordings.

 

Question: Do I have to cycle through all the menus to get back to my recorded files?

Answer:

No. To exit any of the menus and go back to your recorded files, press the record button once.

 

Erasing/Recovering Files Issues

 

Question: Will I lose all my files when I take out the batteries?

Answer:

·          No. Your voice recorder stores it’s data in flash memory. You will not “lose” your files unless you delete them or format the voice recorder.

 

Question: Can I permanently delete files so they cannot be recovered?

Answer:

·          To permanently delete files, you must reformat the voice recorder

·          This will permanently remove ALL files from your recorder – you cannot selectively remove certain files

 

PC Connection, Download, and Software Issues

 

Question: How do I use the DVR Manager software?

Answer:

·          Startup the DVR Manager software

·                Select “Help” from the menu

 

Question: How can I edit my recordings?

Answer:

·          Startup the DVR Manager software

·          Select “Help” from the menu

·          Select “Editing” from the Table of Contents

 

Question: What file format are my voice recordings saved in?

Answer:

·          Voice recording files are saved in “.FVT” format. This is a special compressed voice recorder format.

·          “FVT” files can be converted to “.WAV” format using the conversion function in the desktop software

 

Question: Can the recorder convert my voice recordings to text?

Answer:

No, it does not. You can only transfer the audio files to your computer. Transcribing audio files to text requires additional 3rd party software

 

Question: What is the maximum distance you can record?

Answer:

Quality and distance are subject to the surrounding circumstances. As a general rule: Without using the included lapel microphone you can record up to 20ft plus. With the microphone you can record up to 15ft plus.

 

  Home          About Us          Contact Us          Shipping          Terms of Service          Privacy Policy          Currency Converter